Refund & Cancellation Policy

1. No Refunds After Payout

Once funds have been disbursed (paid out) to a contractor or service provider, the transaction is final.

• Keeal cannot reverse, recall, or claw back funds after they have been deposited into the contractor's account.
• Any dispute regarding the quality, scope, or delivery of services must be resolved directly between the client and the contractor.
• Keeal bears no liability for services not rendered, unsatisfactory work, or disagreements between parties.

2. Pre-Payout Refunds

Refunds may be processed before funds have been disbursed, subject to the following conditions:

• The refund request must be submitted within the settlement window (before payout is initiated).
• Refunds must be initiated by the contractor who received the payment, through their Keeal dashboard.
• Original transaction fees and processing fees are non-refundable, regardless of whether a refund is issued.
• Partial refunds are permitted, but the remaining balance must cover all applicable fees.

3. Cancellations

Payment links and invoices can be cancelled at any time before payment is made. Once a payment has been successfully processed, cancellations are no longer possible and the refund policy above applies.

• Contractors can cancel unpaid payment links and invoices from their dashboard at no cost.
• Keeal does not charge fees for cancelled payment links or invoices that were never paid.

4. Disputes

Keeal is the merchant of record for payments processed through the Service. We do not act as an arbiter, mediator, or escrow service for commercial disputes about delivery or quality unless a separate feature expressly says so.

• Disputes about the quality, scope, or delivery of services should be resolved primarily between the customer and the vendor (contractor), except where card-network or consumer rules make Keeal responsible as merchant of record.
• Keeal has no general obligation to investigate, mediate, or resolve commercial disputes beyond operating payments, refunds, and chargebacks.
• You agree to hold Keeal harmless from claims arising from your failure to deliver or other vendor-side issues, to the fullest extent permitted by law.

5. Chargebacks

A chargeback occurs when a client's card-issuing bank reverses a payment. If a chargeback is filed against a payment you received:

• The disputed amount plus chargeback fees will be debited from your available balance or future earnings.
• Chargeback fees (typically $15–$25 per chargeback) are passed through from the card network and are non-refundable regardless of outcome.
• You may respond to chargeback claims by providing evidence within the timeframe required by the card network.
• Final chargeback decisions are made by the card-issuing bank, not by Keeal. We cannot guarantee the outcome of any dispute.

6. Non-Refundable Fees

All Keeal service fees, transaction processing fees, currency conversion fees, and chargeback fees are non-refundable under all circumstances. This applies even if the underlying payment is later refunded, disputed, or charged back.

7. Contact Us

If you have questions about refunds, cancellations, or chargebacks, please contact us: